FAQ

Order Process & Payment

Follow these simple steps:

i. Log into your account
ii. Shop for product/s and click the Add to Cart button
iii. When you’ve finished shopping, select Check Out
iv. Enter your details, select a payment option, and check out
v. You will receive an email confirmation of payment. If you’ve signed up on our site, you can also view the order status through your Account page.

Straight Payments

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Credit Card Installment (3, 6, 12mos. valid at SRP)

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Financing Installment (No Credit Card)

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Yes, though please note that price will be the same regardless of quantity.

Yes, we accept TendoPay installments as a mode of payment. Simply select TendoPay as your preferred payment method upon Checkout and you will be redirected to their page for application.

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Unfortunately, Western Platinum Exclusives is not yet available for online transactions. Points will only be credited for online purchases.

Shipping & Delivery

We deliver within Metro Manila.

Please sign up for an account at western.com.ph. Order status and history can be viewed through your Account page.

Delivery will be 3-5 business days from payment confirmation, excluding holidays.

If you are unable to personally receive your order, your authorized personnel must have the ff. documents upon delivery:

i. Authorization letter signed by original recipient
ii. Copy of original recipient’s government-issued ID
iii. Copy of authorized personnel’s government-issued ID

Return & Exchange

• Replacement of item due to change of mind is not allowed. Only defective goods can be returned or exchanged.
• For any technical or mechanical defect, please email our Customer Service Team at customer.service@western.com.ph or contact (02) 8373-4501 loc. 700. We will help you determine if the item is for repair or replacement.
• The product must be with:

i. Original Invoice
ii. Original Packaging
iii. Accessories
iv. Bundled Premium

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