FAQ

Order Process & Payment

Follow these simple steps:

i. Log into your account
ii. Shop for product/s and click the Add to Cart button
iii. When you’ve finished shopping, select Check Out
iv. Enter your details, select a payment option, and check out
v. You will receive an email confirmation of payment. If you’ve signed up on our site, you can also view the order status through your Account page.

Straight Payments

Website Payments E1618539893709 768x99 Removebg Preview

Credit Card Installment (3, 6, 12mos. valid at SRP)

Website Payments

Financing Installment (No Credit Card)

Payment Page Financing

Yes, though please note that price will be the same regardless of quantity.

Yes, we accept TendoPay and Billease installments as a mode of payment. Simply select TendoPay or Billease as your preferred payment method upon Checkout and you will be redirected to their page for application.

Payment Page Financing

Unfortunately, Western Platinum Exclusives is not yet available for online transactions. Points will only be credited for online purchases.

Shipping & Delivery

We deliver within Metro Manila and selected areas in Bulacan, Cavite, Laguna, Pampanga and Rizal.

For clarifications on delivery coverage areas outside Metro Manila, please contact us here:

Email: [email protected]
Mobile or Viber: 09190798384 / 09190798386

Please sign up for an account at western.com.ph. Order status and history can be viewed through your Account page.

Delivery will be 3-5 business days from payment confirmation, excluding holidays.

If you are unable to personally receive your order, your authorized personnel must have the ff. documents upon delivery:

i. Authorization letter signed by original recipient
ii. Copy of original recipient’s government-issued ID
iii. Copy of authorized personnel’s government-issued ID

Return & Exchange

• Replacement of item due to change of mind is not allowed. Only defective goods can be returned or exchanged.
• For any technical or mechanical defect, please email our Customer Service Team at [email protected] or contact (02) 8373-4501 loc. 700. We will help you determine if the item is for repair or replacement.
• The product must be with:

i. Original Invoice
ii. Original Packaging
iii. Accessories
iv. Bundled Premium

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